Job Description

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
The Engineer Run Team helps shape and execute the service strategy for the customer, ensuring targets for quality, cost, and timing are met or exceeded. They challenge existing and proposed solutions to drive innovation, enhance efficiency, improve service quality and sustainability, and deliver a better customer experience.
Customer Satisfaction & Experience

• Continuously enhance customer satisfaction as a driver for business and scope growth.
• Serves as the overarching goal supported by all other objectives.

Seamless Operations

• Continuously assess and improve support efforts and system stability.
• Maintain and enhance operational standards and blueprints.
• Provide feedback to product and architecture governance to drive system reliability.

Operational Efficiency

• Improve operational processes and Customer Data Management (CDM).
• Support development and implementation of ops standards and onboarding blueprints.
• Provide input on future product enhancements to increase efficiency.

Digital Experience (Feature & Service Roll-Out)

• Promote digital supply chain solutions across customers.
• Evaluate new digital features/services based on customer benefits.
• Manage customer-specific digital roll-outs.
• Provide feedback for product development and support continuous learning.

Business Agility (Change Request Execution)

• Ensure accurate planning and execution of change requests (CRs).
• Handle requirement gathering, assessment, design, documentation, validation, training, and go-live support.
• Manage hypercare and support continuous improvement via retrospectives.

GDP / GxP Compliance

• Ensure compliance with GxP and GDP guidelines, quality agreements, and regulatory standards.
• Oversee documentation practices, ensuring accuracy and quality of records.
• Adhere to relevant KN product standards (e.g., KN Pharma Chain, Battery Chain).

What we would like you to bring

• 5+ years of experience in 4PL services and logistics operations.
• Expertise in project management, change management, and management reporting.
• Strong knowledge of finance processes in logistics and supply chains.
• Skilled in proposing and implementing digital solutions.
• Experienced in managing relationships with high-level customer stakeholders.
• Deep understanding of logistics processes and operational workflows.
• Led Quarterly Business Reviews (QBRs) and service delivery initiatives.
• Proven ability to align operational delivery with customer satisfaction and strategic goals.

What's in it for you
At Kuehne + Nagel, we seek professionals with over 5 years of experience in 4PL logistics, strong project and change management skills, and a solid understanding of finance processes. You should be passionate about driving digital innovation, improving operational efficiency, and delivering exceptional customer experiences. A background in stakeholder management and conducting service reviews like QBRs is essential. We value individuals who challenge the status quo and contribute to continuous improvement while ensuring compliance with industry standards. If you're motivated by impact, innovation, and excellence in logistics, you'll thrive with us.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required