Job Description

Responsible for managing the insurance renewal process for customers. They work closely with insurance providers, customers, and internal teams to ensure timely and accurate renewal of vehicle insurance policies.

Duties & Responsibilities

1. Insurance Renewal Process: Managing the end-to-end insurance renewal process, including contacting customers in a timely manner, gathering necessary information, and coordinating with insurance providers.

2. Customer Communication: Interacting with customers to explain the insurance renewal process, provide information on available insurance options, and address any questions or concerns they may have.

3. Insurance Policy Analysis: Reviewing existing insurance policies, assessing coverage requirements, and recommending suitable insurance options based on customer needs.

4. Documentation and Data Management: Collecting and organizing relevant documents, such as vehicle registration details, previous insurance policy information, and customer information, for insurance renewal purposes.

5. Insurance Provider Coordination: Collaborating with insurance providers to obtain insurance quotes, negotiate terms, and ensure seamless communication between the customer and the insurance company.

6. Customer Service: Providing exceptional customer service by addressing customer inquiries, resolving issues related to insurance renewal, and maintaining a high level of customer satisfaction.

7.

Compliance and Legal Requirements: Ensuring compliance with legal and regulatory requirements related to insurance policies, including verifying necessary documentation and adherence to insurance guidelines.

SKILLS Requirement

a) Excellent Communication Skills: Clear and effective communication with customers, insurance providers, and internal teams.

b) Customer Service Skills: Ability to understand customer needs, provide accurate information, and address inquiries and concerns professionally.

c) Insurance Knowledge: Familiarity with insurance policies, coverage options, and renewal procedures in the automobile industry.

d) Attention to Detail: Meticulousness in reviewing insurance policies, ensuring accurate documentation, and managing customer data.

e) Organizational Skills: Ability to manage multiple insurance renewals simultaneously, prioritize tasks, and meet deadlines.

f) Problem-Solving Skills: Aptitude to identify and resolve issues related to insurance renewal processes or customer concerns.

g) Computer Skills: Proficiency in using basic office software (e.g., word processing, spreadsheets) and insurance-related software or systems.

Education

Graduate in any discipline.

Experience

1-2 years' experience in the similar industry

Previous experience in insurance, customer service, or sales roles is preferred.

Familiarity with insurance renewal processes in the automobile industry is advantageous.

Job Type: Full-time

Pay: ?12,000.00 - ?17,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person