Job Description

An Insurance Operations Executive manages daily operational tasks to ensure the efficient and accurate processing of insurance policies and claims. Key responsibilities include policy administration (issuance, endorsements, renewals), coordinating with departments like underwriting and claims, ensuring regulatory compliance, and generating reports to monitor performance. This role requires strong communication and organizational skills to handle customer queries and work with external partners such as brokers and TPAs.

Key Responsibilities

Policy Administration:

Manage the full lifecycle of insurance policies, including issuance, endorsements, renewals, and cancellations.

Process Management:

Oversee daily operations to ensure the smooth and timely processing of policies and claims.

Customer Support:

Handle and resolve escalated customer queries and operational issues.

Performance Monitoring:

Generate and analyze Management Information System (MIS) reports to track performance, identify gaps, and improve efficiency and turnaround times (TAT).

Process Improvement:

Identify challenges in the operational process and implement improvements.

Auditing:

Participate in audits and ensure timely closure of any observations.

Team Support:

Mentor and support junior team members in process execution.

Required Skills and Qualifications

Strong understanding of insurance operations and regulatory requirements.

Excellent communication and interpersonal skills.

Strong organizational and analytical skills.

Ability to handle multiple tasks and meet deadlines.

Proficiency in data management and report generation.

Familiarity with insurance software and systems.

Job Type: Full-time

Pay: ₹200,000.00 - ₹350,000.00 per year

Work Location: In person