Collects and verifies TPA card, Photo ID card or insurance policy at the admission desk while the patient starts receiving necessary medical treatment.
Assists the patients/family members to fill the pre-authorization form and necessary consent forms. Forwards the completed forms to the concerned TPA by fax/mail within 24 hours of hospitalization of the patient.
Actively responds to any query/additional information asked by the concerned TPA regarding the treatment of the patient.
Follows up with the concerned TPA for the authorization letter and duly informs the patient/ family members.
In case of issuance of a denial letter, ensures that the patient/family members settle the entire bill amount by cash payment
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