Job Description

Key Responsibilities

Collect, verify and maintain insurance documentation (policies, cards, authorizations, endorsements) Assist with pre-authorization or approval requests with insurance companies / TPAs Prepare, submit and follow up on insurance claims (cashless and reimbursement) Track status of pending claims, rejections, and denials and resolve issues Verify coverage, eligibility, co-payments, deductibles etc., and explain these to clients/patients Coordinate with internal departments (billing, admissions, medical / service teams) to get required information for claims Maintain accurate and up-to-date records of all insurance activities, communications & claim status Generate reports on metrics like claim acceptance rate, turnaround time, rejections etc. Handle queries from patients / clients / insurance companies regarding insurance or claims Ensure compliance with insurance policies, regulations, and company procedures Follow up on policy renewals, changes, terminations, endorsements etc.

Required Skills & Qualifications

Bachelor's degree or equivalent (in business, healthcare, insurance, or related field preferred) Good communication skills (verbal + written) Strong attention to detail and accuracy in documentation Proficiency in Microsoft Office (Excel, Word etc.), data entry skills Ability to multitask, manage deadlines and follow up persistently Customer service mindset
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person