Job Description

Key Responsibilities:

1. Data Management: Maintain accurate and up-to-date records in Excel, ensuring data integrity and confidentiality.

2. Email Management: Handle incoming and outgoing emails, responding to client queries, and coordinating with internal teams.

3. Client Communication: Coordinate with clients via WhatsApp, responding to queries, and providing updates on policy/claim status.

4. Phone Support: Handle client calls, addressing queries, and providing policy/claim information.

5. Documentation: Ensure timely and accurate documentation, including policy issuance, endorsements, and claims processing.

6. Process Support: Assist in policy administration, claims processing, and other back-office functions.

7. Client Service: Provide excellent customer service, ensuring client satisfaction and resolving issues promptly.

Requirements:

1. Proficiency in Excel, email management, and WhatsApp.

2. Excellent communication and interpersonal skills.

3. Ability to work in a fast-paced environment, prioritizing tasks effectively.

4. Basic knowledge of insurance products and policies (training will be provided).

5. Strong organizational and time management skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Language:

English (Preferred)
Work Location: In person