Job Description

Customer services is a field that focuses on providing support and services forcustomers during the purchasing and renewal process.

Responsibilities

? Handle inbound and outbound calls to customers and clients.

? Identify the needs of customers, resolve issues, and provide solutions.

? Upsell other products wherever possible.

? Ensure you follow the customer service script provided by the company for

uniformity.

? Also, be well-read on company policies and the website for FAQs or policy

related answers.

? Maintain good customer relations.

? Meet personal targets and work towards meeting team targets.

? Maintain records of the conversations with the customer and analyse the data.? Write and submit timely reports on performance, targets, and customer

queries.

Requirements

? Graduated high school, but a bachelor's degree in commerce or related fields

is preferred.

? Prior experience with customer service and call centers in relevant job roles.

? Good knowledge of CRM practices and systems.

? Customer-oriented attitude with professionalism.

? Strong multitasking, time management, and target-achieving skills.

? Excellent communication and listening skills with good command of the

English language.

? Other Regional Langue will be an added advantage.

? Candidate on local vicinity is pre

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

* Health insurance