The Insurance Desk Expert team plays a vital role in supporting medical insurance claim assistance through effective hospital relations, billing coordination, and client management. The role contributes to delivering competitive services within the insure-tech and reimbursement claim settlement space, while supporting patients and hospital partners through technology-driven solutions.
As an Operations Executive, the selected candidate will assist the Claim Assistance Team deployed across partner hospitals, ensuring smooth day-to-day operations and seamless coordination.
Key Duties & Responsibilities
Interact with hospital insurance patients and assist with claim-related queries.
Create and manage WhatsApp groups to share updates and required information.
Collect necessary documents from patients and hospitals.
Coordinate with internal medical and operations teams for initial approvals.
Review files thoroughly before sending them to the approval team.
Educate patients regarding deductions and policy-related clarifications.
Create awareness about reimbursement claims (pre- & post-hospitalization).
Collect claim support documents and coordinate with the backend team for timely submission to the TPA/Insurance company.
Address grievances raised by hospital staff or patients and escalate to the Team Leader when required.
Provide regular follow-ups and updates to clients.
Manage issues efficiently at the hospital level and escalate to senior stakeholders when necessary.
Qualifications & Skills
Diploma, Graduate, or Undergraduate (any discipline).
Strong listening and analytical abilities.
Excellent interpersonal and communication skills.
Experience
6 months to 2 years of experience in a hospital or insurance environment (preferred but not mandatory).
Additional Skills
Strong verbal communication skills.
Problem-solving mindset and eagerness to handle new challenges.
Ability to build and maintain professional relationships.
Capability to multitask, prioritize work efficiently, and maintain accuracy.
High level of confidentiality and professionalism.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Experience:
total work: 1 year (Preferred)
Work Location: In person
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