Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
09-May-2025
Job ID
8625
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Description and Requirements

The incumbent will be required to be a part of "Billing Operations" function., responsible for processing various types of transactions in the assigned process and assist process FLM to maintain process health and SLAs.



Process billing and remit related requests for various MetLife products like P&C, Hyatt, Disability, Dental, Term Life, Vision etc., across Small, Regional and National markets


Follow up with required stakeholders for additional/ missing information or any other relevant task that is important for drawing closure on a case


Ensure that the allocated inventory/ tasks are completed within recommended timelines and accuracy thresholds


Build excellent business relationship with customer groups, peers and seniors


Able to work as a natural team-player in the business functions


Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution


Responds promptly and calmly to changing events and situations


Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with



Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education


Professional with 1 - 3 years of work experience in Insurance industry preferably under Insurance


Good knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook


Email interpretation skill


Excellent communication (Written & Verbal) and comprehension skills


Ability to work various shifts within hours of operation. Flexibility is a must, as shift can/ will change to meet business needs.

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces(TM) for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!