Job Description

Solana Insurance Agency is seeking an INSURANCE Claims & Customer Support Executive to serve as the first point of contact for clients, assisting them with policy inquiries, claims processing, and issue resolution. This role requires strong communication skills, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements.

Key Responsibilities:

Client Interaction & Support:

Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details. Guide customers through the claims filing process, ensuring they submit the correct documentation. Address policy-related concerns and provide clarity on coverage terms and conditions.
Claims Processing & Coordination:

Liaise with insurance companies to track and expedite claim settlements. Follow up with insurers and clients to ensure the timely resolution of claims and related issues. Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required.
Documentation & Compliance:

Maintain accurate records of client and insurer interactions, claims, and policy-related data Ensure all documentation complies with IRDAI regulations and company policies Assist in preparing reports on claims trends, customer concerns, and service improvements
Customer Satisfaction & Follow-ups:

Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements Ensure prompt response times and a positive customer experience at all touchpoints Handle escalations professionally, providing solutions that align with company and regulatory standards
Required Skills & Qualifications:

Undergraduate Degree Relevant experience in the insurance industry A deep understanding of the insurance market Basic understanding of IRDAI guidelines Has already taken/is willing to take the IRDAI Agent Exam (IC 38) Strong communication skills Ability to handle both clients and insurers respectively Proficiency in basic technological skills Good problem-solving skills and attention to detail
Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person

Expected Start Date: 10/08/2025