Job Description

Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the world's leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises.



The instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed. This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.



Key Responsibilities

Teaching Performance

Teach a course load appropriate to their field or discipline Conduct monthly webinars (Knowledge Sharing Sessions) for our products Deliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locations Plan and organize instruction to maximize student learning; modify instructional methods to meet diverse students' needs Employ appropriate teaching and learning strategies to communicate subject matter Update functional and technical training materials based on existing "best practice" training templates Partner with Professional Services Consultants to develop functional end-user training plans Assume ownership for customer training projects success

Courseware Development

Contribute to instructional materials selection and development Employ available instructional technology including classroom, Internet, interactive technology, video and desktop environments, and remote student applications

Technical Administration and Support

Assist with Education Services' internal environments maintenance Maintain Education Services IT equipment including scanners and training classroom desktops

Other Responsibilities

Support internal training initiatives Provide product feedback to Engineering

Interfaces

Consulting Services, Engineering, and Technical Support

Key Performance Indicators

Customer Satisfaction > 90% High course completion rates (as per company standards)

Evaluation of Student Learning

Establish and follow meaningful learning objectives Develop fair methods to measure student progress Demonstrate sensitivity to student needs Maintain positive client feedback about learning experience






Required Skills

Mastery of Subject

Ability to learn software applications and develop training content Database knowledge for learning applications Expertise in assigned software for course content development and delivery

Instructor Skills

Adult learning theories competency Audience engagement techniques mastery Knowledge of standard training methodologies Technology integration capabilities Strong presentation and facilitation skills Commitment to professional development

General Professional Skills

Excellent written and verbal communication High organization and self-motivation Multi-project management capability Completion of projects within established deadlines Independent work ability Quick software learning aptitude

IT-related Skills

Minimum 2 years IT training experience Network and device setup and administration experience Operating System management Software installation and configuration Scanner and peripheral setup Document management proficiency Basic troubleshooting and technical support Integration skills with Microsoft Office and cloud solutions Cloud Services management (Azure, AWS, Google Cloud) User and Access Management Security and Compliance knowledge






Required Experience

BA/BS or equivalent 2-4 years' experience delivering software training to adult learners Willingness to travel

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.