Skill and Qualification Requirements
- English proficiency
- 2+ years of training, instructional design, or technical writing experience; knowledge of "Every Page is Page One" concepts Strong attention to detail.
- Ability to take technical information and relay it in easy-to-understand ways for learners across the learning spectrum researching, project management, and time management skills
- Ability to manage multiple platform modules within a portfolio
- Enthusiastic about technology with demonstrated technical capability; experience training at a technology company or relevant consultancy
- Previous hands on experience designing visualizations and illustrations to enhance learning content without using too many words
- Previous hands on experience with another SaaS or CMMS platform
-Passion to build relationships with Product and Engineering teams, and other teams within and outside of Customer Success, to become an advanced-level subject matter expert for modules across the platform
-Excellent written and verbal communication, strong interpersonal skills -Collaboration and teamwork.
- While most of the role is an individual contributor, team members support each other through cross-training, reviewing content, remote communication methods, procedures, client/provider expectations and training development efforts
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