Job Description

POSITION SUMMARY:

The Instructional Designer will develop and maintain training media, materials and methods to support change and educational initiatives of divisional leadership, strategic initiatives of Ocwen Loan Servicing, LLC and departmental needs as defined throughout the organization. The scope of this development effort ranges from informative job aids, to instructor-led training courses, to computer based training methods. The Instructional Design team is the central source for information, expertise and consulting on instructional design. The design team ensures training programs designed and delivered are in support of company initiatives.

JOB FUNCTIONS AND RESPONSIBILITIES:

Conduct Training Needs Analysis (TNA) and develop project plans and training curriculums Write consistent, concise, easy-to-understand, plain language Instructor-led Training (ILT) material intended for new hire or existing associate audiences Create interactive, engaging, professional and on-point Web-based Training (WBT) courses for new hires or existing associates Work closely with business unit subject matter experts Create material using virtual Accelerated Learning methodologies Create training material consistent with and resulting from regulatory, compliance and legal changes Design and implement effective measurement of training goals, including course assessments, structured job shadowing checklists, user readiness tests and certification processes Interact with other Corporate Training team members to collaborate on design initiatives when appropriate

QUALIFICATIONS:

College degree in Instructional Design, English or Communications, or equivalent related business experience required Working knowledge of the principles and methodologies associated with instructional design and adult learning Experience in designing instructional strategies, designing instructional materials and evaluating results of specific improvement courses or programs Ability to interact with multiple levels of management and work in a team environment Ability to work within an instructional design system, communicate design concepts and promote the use of instructional design methodologies Experience in developing, reviewing and delivering different training modalities like ILT, WBT and gamified learning (Articulate Storyline 360, Vyond, Canva, Adobe Creative Cloud, etc.) Experience working in a results-oriented, fast-paced, rapidly changing environment that demands results Willingness to travel nationally or internationally alone or with a group to meet off-site needs or attend training

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

Night Shift