Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe
Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences. We are passionate about empowering people to create beautiful and powerful images, videos and apps in order to transform how companies interact with customers across every screen.
We are on a mission to hire the best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization and we know the next big picture could be yours.
The Opportunity: Seeking specialized expertise in creation of playbooks and content writing which includes scripts creations and experience in content management mechanisms.
What you will do As an Instructional Designer & Content Specialist:
1. Design, develop, and optimize engaging learning content using AI tools - responsive content for multi-device access such as eLearning, animated videos, demos, simulations, gamification and assessments.
2. Develop Playbooks: Design and maintain comprehensive, actionable playbooks that outline step-by-step processes, strategies, and best practices for sales, onboarding, campaign execution, customer engagement.
3. Create and edit persuasive sales scripts aligned to sales plays, personas, and buyer journey stages by translating go-to-market motions into effective talk tracks, objection-handlers, and email templates.
4. Design a content-ready reckoner to support pre-, during-, and post-call work including high-quality guides, templates, training materials, internal documentation, SOPs, and enablement collateral.
5. Explore and assess emerging content platforms, AI technologies, and trends to streamline and simplify content lifecycle for scalability--from ideation to publishing.
6. Partner with subject matter experts, PMM and stakeholders to gather insights and translate them into scalable, repeatable resources.
7. Develop, review and update Knowledge Base (KB) articles across products, domains, and tools.
8. Manage digital content across platforms: ALM, KBs & playbooks to ensure relevance, clarity, and effectiveness based on feedback, data, and business needs.
9. Maintain a content calendar and work on timely implementation of change management.
What you need to succeed

• A diploma or certification in Instructional Designing (preferably).
• Expertise on adult learning theories, instructional design models (e.g., ADDIE, SAM) and UX principles to define TNI, learning outcomes and deploy engaging designs and activities including collateral like charters, Facilitator Guides, Participant Guides.
• Excellent English grammar proficiency in written and spoken communication skills; driven by a creative mindset.
• Proficiency in Microsoft Suite - (Word, Power Point) and the ability to adapt to new authoring tools including AI functionalities. (Adobe Creative Cloud is a plus).
• Project management skills - create plans, monitor progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Awareness of integrated customer experience and sales prospecting, in terms of engaging a customer from the pre-sales to end-of-relationship journey.
• Ability to navigate LMS, work with Excel to generate and share progress reports - including creating basic charts, graphics, pivots, managing multiple sheets, using VLOOKUP.
• Work with SMEs to determine the training requirements of the target audience. Also, optimally translate highly technical and complex concepts into user-friendly professional learning programs.
• Strong time management skills with the ability to prioritize tasks, meet deadlines, and adapt to changing priorities while maintaining attention to detail and a proactive approach.
• Work in adherence to in-house processes, guidelines and templates.

Demonstrated success with a proven ability to:

• Define, refine, and implement successful CX and sales enablement processes to meet business outcomes.
• Be a quick learner, maintain integrity and compliance as per Adobe Values.
• Communicate and present new ideas, proposals and feedback to move the business forward.

Adobe is proud to be an employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.