Job Description

Company Overview:

Onsitego is India's leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.

Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.

Website: www.onsitego.com

Job Title : Tech Support Executive

Department: Sales

Location: Mumbai (Andheri, Dombivali, Vashi, Vasai)

Job Purpose:

Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products.

Responsibilities:

Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customer's needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references

Desired Candidate Profile

:

Possess good communication skills (English/Hindi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.
Experience: 0-5Years

Qualification: Any Graduate

Benefits:

We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skill
Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?23,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person