Job Description

Scope:
We are seeking a Cloud Infra Ops - Systems Engineer (Citrix) with 5-8 years of hands-on experience in Citrix and virtualization technologies. This role is a hands-on executor role, focused on daily operations, troubleshooting, and support in a global environment. The candidate will work on incident resolution, system monitoring, and user support, while continuously learning cloud adoption practices, AI-driven monitoring, and Parallel Client ROMI operations. The position requires availability for shift operations to support 24x7 business needs.
Our current technical environment:

• Microsoft Azure
• VMware ESXi

What you'll do:
Provide day-to-day operational support for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)
Support and troubleshoot issues related to StoreFront, Workspace App, and NetScaler Gateway (ADC)
Perform basic configuration and health checks of Citrix environments
Troubleshoot and assist in managing Parallel Client ROMI deployments and integrations
Support MFA authentication flows (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
Work with Windows Server OS and Active Directory in Citrix environments
Assist with incident handling, problem logging, and ticket resolution via ServiceNow (or similar ITSM tools)
Participate in routine monitoring, patching, and upgrades as directed by senior engineers
Develop basic PowerShell scripts for repetitive tasks and reporting
Collaborate with senior engineers for escalations and mentoring
Adapt to cloud-native concepts and AI-driven operations as part of learning and growth
What we are looking for:
5-8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler)
Knowledge of Parallel Client ROMI operations and troubleshooting
Basic experience in Windows Server administration, AD, DNS, DHCP
Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect)
Familiarity with VDI/DaaS concepts and user session troubleshooting
Strong problem-solving and troubleshooting skills in end-user and Citrix environments
Willingness to work in a 24x7 shift environment
Preferred Skills
Exposure to Citrix Cloud and Azure Virtual Desktop (AVD) deployments
Knowledge of Zero Trust frameworks and modern security practices
Familiarity with monitoring platforms (Splunk, Elastic, Citrix Director, ServiceNow dashboards)
Awareness of AI-driven monitoring and automation solutions (predictive analytics, noise reduction, self-healing)
Experience with automation/orchestration tools (Terraform, Ansible - desirable)
Working knowledge of Azure Entra ID for MFA, SSO, and conditional access integrations
Soft Skills
Strong sense of ownership and accountability in task execution
Good communication skills to work with users and technical teams
Willingness to learn from senior engineers and adapt to new technologies
Proactive, with a problem-solving mindset
Customer-first mindset with strong ownership
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills Required