Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Internal Firm Services - Other
Management Level Senior Associate
& Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
End User Maintenance & Support Tech Hub Information Technology - End User Maintenance & Support
Position Overview Candidate will be responsible for maintaining and troubleshooting computer systems, networks, and software applications. You will provide technical support to end users, ensuring that all raised issues are resolved promptly and efficiently.
Relationships o End-Users o Network Engineers o System Administrators
Responsibilities

• Support and maintain IT infrastructure, including but not limited to device management, peripherals, printers & workstations. o Provide technical support and training to end-users. o Perform regular system updates, backups and health checks. o Assist in the implementation of new technologies and systems. o Document technical issues and ensure the ITSM standards are followed. o Ensure processes of support are aligned to firm data standard policies. Critical Skills, Knowledge, and Experience o Strong knowledge of Windows and Mac operating systems, Mobile devices enterprise software applications, and mobile device management (MDM) solutions. o Experienced with endpoint management tools such as: SCCM, Intune and WorkspaceOne o Experienced with AD environment and windows Group policy o Experienced with scripting languages such as PowerShell o Experienced on platform M365 o Printer technology o Experience with troubleshooting hardware and software issues. o Knowledge of network protocols and hardware. o Familiarity with IT service management tools and SNOW ticket tool o Basic understanding of cybersecurity principles o Basic understanding of AV devices Key Personal Attributes o Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. o Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. o Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. o Value Driven: Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards. o Willingness to learn and grow in the Network & Systems team and keep abreast with industry trends Additional information o M365 certification o ITIL v4s

Mandatory skill sets:
Support Services
Network Engineering
Preferred skill sets:
System Administration
Years of experience required:
5+ years
Education qualification:
Bachelors
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills IT Technologies
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date

Skills Required