LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.
Role
Worldwide Inspections (WWI) is a service offering towards LRQA Customers to perform activities related to obtaining assurance on various types of products, equipment etc. WWI Coordinator teams provide subcontracted inspector resources to deliver vendor & site inspections, Expediting Services, Vendor Capability Assessments Services etc. for clients around the globe.
This is a Techno-commercial Role focuses on providing end-to-end support for WWI INSPECTIONS from Enquiry / proposal to Execution in accordance with Client Expectations and LRQA Governance.
Key Responsibilities
Maintain and update LRQA Inspection Services Contractor Management System (i.e., manage supplier CVs, qualifications, contracts, rates in LRQA IS Contractor Data Base, safety essentials, personal protective equipment, insurance documents, LRQA stamp distribution, inspector location map software, etc)
Work under the supervision of Subcontractor Operations Manager / Team Leader on various global projects / transactional ad-hoc assignments.
Capacity Planning & Recruitment
Effective Planning and seamless Inspection Coordination. Monitor WWI Service request dashboard for allocated inspection requests / notifications for prompt support, liaise with LRQA Project Managers, Client facing colleagues, SMEs to understand the specific requirements, participate in project KOMs. Liaise with subcon agencies / independent inspectors for their availability as per inspection /service notification, obtain client's approval, arrange inspection / service on the required date, and issue inspection specific instructions to the subcon agencies / inspectors, update the internal / external clients. Delivers the assignment at optimum costs.
Discuss with Region Sales / CFO, Client Operations teams for resource forecasting and promptly provide inputs to TL
Identify, Interview and onboard new subcon resources to enhance LRQA Service Delivery Network.
Support Resource Coordinators.
Manage and Expand Subcontractor data base for the allocated region
Contract & Commercial Management
Negotiate with Subcons / Subcon Agencies for better costs; achieve / exceed cost savings targets
Manage Subcon Contracts - ensure to meet legal and compliance requirements
Monitoring expiry of supplier agreements and proactively initiate renewal process
Ensure commercial terms are effectively managed, reflecting current market conditions, being fair and equitable to both the sub-contractors and LRQA.
Coordination & Availability of Resources
Support CFO teams during pre-sales phase with optimum resources and competitive budgets in timely manner to help them win contracts.
Plan competent subcon resources according to client schedules, ensure inspection scope definition, latest relevant documents and deliverable expectations are seamlessly communicated to the subcon and physical attendance at required location
Review Inspection reports for completeness, technical content, quality (relevance and detail), prior to distributions to the client.
Support project progress meetings, participate in bid/no bid discussions
Performance Management
Monitor region Subcon / Agency performance
Monitor the quality of deliverables; support WWI TQ TL as and when required.
Payment Process
Promptly administer Subcon Payment Process. Ensure the correctness of the invoices (Visits, Rates, OT etc) received from Subcontractor / agency within SLA
Ensure subcon invoices are received and processed in timely manner as per SLA
Support central SDS in improving their turn-around of the processes for subcontractor payment.
Closure & Exiting Resources
Ensure proper closure procedures for renewal or termination is followed
feedback or evaluation form for non-performing/ non-conforming subcontractors, capture reasons from subcons who no longer want to work with LRQA
Ensure upkeep and maintenance of procedures and documents as per LRQA requirements
Participate in team meetings
Works with Technical Lead & Client Experience Team to effectively investigate customer complaints in accordance with FHS investigation process and make RCA, CAPA, closure recommendations as per laid SOPs'/ procedures within SLA and cascade the learnings within WWI teams
Implement mitigation actions of coordinated projects to effectively manage project risks and report and cascade unforeseeable and HSE risks not featured in the risk register to Project Manager
Responsible for Quality and Governance for the allocated works
Track & report monthly KPIs as per agreed templates /SOPs
Work-on staggered timings / shifts (including night shifts), if required, to meet client needs and support the business
Perform and fulfil any other / additional responsibilities, accountability assigned
Technical / Professional Qualifications / Requirements
Minimum bachelor's in engineering in a relevant technical discipline from a recognised university or institution
Minimum Working Experience - 5+ Years
Excellent Communication skills
Adequate experience in project or inspection coordination activities
Working knowledge of inspection, QA/QC, fabrication, and construction industries
Adequate know-how of various Industries, equipment, materials, applications
Good command of English and local language, both in speaking and writing (Knowledge of other languages such as European and Chinese would be an advantage)
Awareness and affinity of working with other cultures
Negotiation Skills, Commercial acumen
Excellent IT skills - word, excel, PowerPoint, internet, databases and have the ability to compile, analyse and large amount of data
Excellent interpersonal skills, good team player, flexible
Effective time management with the ability to work accurately under pressure and meet demanding deadline.
Pre-Employment Checks
If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment.
If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law.
All checks will be conducted in accordance with applicable privacy and data protection regulations.
We will involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for purpose of recruiting.
To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure.
Your application of this role will constitute your consent on this paragraph.
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).
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