Job Description

Full time
Insights and Performance Manager
India, Pune 9 days ago
Job category
Business Support
Experience level
Senior
Relocation available
This role is eligible for relocation within country
Job type
Professionals
Travel required
Negligible travel should be expected with this role
Job code
RQ103214

As an Insight & Performance Manager within bp's FBT Customer team, you will own the development and delivery of actionable insights that drive strategic decisions, operational efficiency, and customer-centric innovation.
You will collaborate across functions--Customer Excellence, Customer Operations, Talent Acquisition, Procurement, and more--to ensure data-driven performance management and continuous improvement.
Key Responsibilities
Data Strategy & Analysis. Build and implement frameworks to analyze customer, operational, and market data.
Translate insights into actionable strategies for marketing, product development, and operations.
Develop dashboards and reports that advise leadership decisions and performance reviews.
Customer Engagement
Partner with cross-functional teams to translate insights into business actions.
Present findings to senior collaborators and support planning.
Team Enablement. Mentor technical product owners and data leads
Compose job descriptions and role profiles to align with evolving business needs.
Governance & Transformation
Support FBT wide initiatives by demonstrating analytics and feedback loops.
Contribute to post-go-live governance and continuous improvement efforts.
Setting up data governance and business control strategy
Ensure compliance with data protection regulations.
Skills & Qualifications
Bachelor's or Master's degree or equivalent experience in Business, Statistics, Economics, or related field.
10+ yrs of proven track record in data analytics, performance management, or customer insights.
Functional experience with Salesforce and SAP platform data
Experience in project management, collaborator engagement, and cross-functional teamwork.
Proficiency in Power BI, Excel, SQL, and visualization tools.
Strong communication and collaborator leadership skills.
Experience with agile teams and digital transformation is a plus.
Growth & Impact. Influence bp's customer strategy through data.
Drive measurable improvements in service delivery and operational performance
Be a catalyst to bp's transformation into a more agile, tech-enabled organization.
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.

Pay

bp offers competitive pay in line with industry standards, making us an employer of choice.



Discretionary bonus

We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company.



Retirement & savings

We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security.



Insurance benefits

To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service.



Equity

Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp's success.