Job Description

Tasks and responsibilitiesProvide phone and email based problem solving and fault finding support for installers and customers Generating cases via CRM to track and resolve customer enquiries Answering technical product enquiries Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently Provide feedback to develop the technical support product documentation Assist in developing the technical support process focusing Assist in Sales Exhibitions and Trade Fairs Liaise with Technical Support International

Professional skills and experienceAbility to handle high volume phone calls and emails. Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers. Good organisational skills Solid technical understanding of Solar PV and electronics The ability to prioritise and problem solve Eagerness to support all team members as required Direct Solar Industry experience an advantage Experience in a role which required inter department communication and coordination an advantage Relevant qualification in electronic engineering and renewable energy equivalent Strong work ethic Strong Microsoft windows and office skills Microsoft Dynamics CRM experience an advantage Ability to work autonomously as well as part of a team Solutions based mindset Proactive attitude Solar industry experience an advantage

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