Job Description

Job description

Overview

We are looking for a highly motivated and customer-focused individual to join our team as a Inside Sales & Support Executive . In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle customer inquiries, resolve issues, handle Sales and contribute to the overall success of our customer service team.

Role & responsibilities

Customer Interaction:

Respond promptly to customer inquiries via phone, email, live chat, and social media. Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues efficiently and courteously.

Problem Solving:

Identify and assess customers' needs to achieve satisfaction. Troubleshoot and resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.

Order Management:

Assist customers with placing orders, processing returns, and handling exchanges. Ensure orders are processed accurately and within the designated time frame.

Documentation:

Maintain detailed and accurate records of customer interactions, transactions, and feedback. Prepare reports on customer interactions and issues.

Product Knowledge:

Stay updated on product knowledge and company offerings. Provide product recommendations and information to customers.

Collaboration:

Work closely with other departments such as Sales, Marketing, and Logistics to ensure customer satisfaction. Provide feedback to the team and suggest improvements to enhance the customer experience.

Quality Assurance:

Follow communication procedures, guidelines, and policies. Meet or exceed customer service performance targets

Preferred candidate profile

Experience in a B2C environment. Knowledge of e-commerce platforms. Technical aptitude and ability to quickly learn new software and systems. Problem-solving attitude with a focus on customer satisfaction.

Preferred Qualifications:

High school diploma or equivalent; a bachelor's degree is a plus. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Proficiency in English; additional languages are a plus.

What We Offer:

Competitive salary & benefits package. Opportunity to work with a passionate & innovative team. Professional development & learning opportunities.

Industry Type:

Internet (E-Commerce)

Department: :

Customer Service

Employment Type:

Full Time, Permanent

Education

UG:

Key Skills

About company

ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra and Chennai, Tamil Nadu. We also source some products from manufacturing partners in Asia and Europe. The ViaTerra brand is trusted by customers in India and in over 60 countries around the world.

Company Info

Link: https://viaterragear.com

Location:

OS-2, Opp Peacock Industries, MIDC Satpur, Nashik, Maharashtra 422007

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Leave encashment Paid time off Provident Fund
Compensation Package:

Performance bonus
Schedule:

Day shift Morning shift
Ability to commute/relocate:

Mahatma Nagar, Nashik, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Bachelor's (Preferred)
Work Location: In person

Speak with the employer

+91 8956653261