Job Description

- Inbound Sales & Customer Experience SpecialistLocation: Outer Ring Road, Banaswadi, BangaloreWork Week: 5 days post-probation (6 days during probation)Timings: Day shifts only (no night shifts)Weekly Offs - Any 2 days between Monday- FridayCTC: up to 10 LPA per annum About Sunday :Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.Role Overview :- In this role, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical.- You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.Key Responsibilities- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalism- Manage escalations tactfully, protecting customer trust and brand reputation- Proactively engage with premium customers to deliver a 5-star experience- Educate customers on product care, warranty usage, and maintenance for long-term satisfaction- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively- Maintain accurate interaction records in CRM and share feedback for process improvement- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates- Handle inbound sales queries (phone, chat, email) from prospective customers- Use consultative selling techniques to help customers choose the right mattress or product based on lifestyle, health needs, and preferences- Confidently address buyer concerns and objections, positioning Sunday as a premium choice- Demonstrate in-depth product knowledge (firmness levels, material quality, certifications, warranties, long-term benefits)- Build trust through polished communication, empathy, and patience- Achieve monthly and quarterly sales conversion targets while maintaining customer satisfaction standards- Maintain accurate lead and sales records in CRM; follow up with undecided prospects to close sales- Share recurring customer objections, competitor comparisons, and pricing feedback with marketing/product teams for improvements- Collaborate with Customer Success and Operations to ensure a seamless pre-to-post purchase journey- Track and improve key sales and customer satisfaction metrics such as conversion rate and customer feedback scoresRole Requirements- Excellent spoken and written communication skills- Strong interpersonal skills with empathy and problem-solving ability- Professional demeanor to handle discerning customers responsibly- A customer-first mindset with the ability to go the extra mile- Adaptability in a fast-paced, dynamic environment- Drive to achieve sales targets in a high-ownership, fast-paced environment- Humble, team-oriented mindset with low ego and adaptability- Willingness to learn deeply about mattresses, sleep products, and customer buying behaviorPreferred Qualifications : - 3+ years of experience in Inside sales, customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)- Graduate degree preferred- Fluency in English and at least one Indian language (Hindi or South Indian)Perks & Benefits :- 5 lakh private medical insurance coverage- Annual health/hobby learning sponsorship up to - 25,000- Access to 2 professional training programs per year- Professional yet informal work environment that encourages collaboration- 30-50% employee discount on all Sunday products- Monthly team outings and sponsored get-togethersWhy Join Sunday?- Be part of a profitable, fast-growing brand that values people and professionalism- Get exposure to premium customer success practices and standards- Build a career with visibility and growth in a company redefining sleep in India- If you're excited to shape customer journeys and to grow with a premium brand, feel free to reach out to me with your resume - happy to share more details and discuss the way ahead ! (ref:updazz.com)

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