Job Description

- - Inside Sales & Customer Experience Specialist- Location: Outer Ring Road, Banaswadi, Bangalore- Work Week: 5 days post-probation (6 days during probation)- Timings: Day shifts only (no night shifts)- Weekly Offs - Any 2 days between Monday- Friday- CTC: up to 10 LPA per annum About Sunday:Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.Role Overview:In this role, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.Key Responsibilities:- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalism- Manage escalations tactfully, protecting customer trust and brand reputation- Proactively engage with premium customers to deliver a 5-star experience- Educate customers on product care, warranty usage, and maintenance for long-term satisfaction- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively- Maintain accurate interaction records in CRM and share feedback for process improvement- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates- Handle inbound sales queries (phone, chat, email) from prospective customers- Use consultative selling techniques to help customers choose the right mattress or product based on lifestyle, health needs, and preferences- Confidently address buyer concerns and objections, positioning Sunday as a premium choice- Demonstrate in-depth product knowledge (firmness levels, material quality, certifications, warranties, long-term benefits)- Build trust through polished communication, empathy, and patience- Achieve monthly and quarterly sales conversion targets while maintaining customer satisfaction standards- Maintain accurate lead and sales records in CRM; follow up with undecided prospects to close sales- Share recurring customer objections, competitor comparisons, and pricing feedback with marketing/product teams for improvements- Collaborate with Customer Success and Operations to ensure a seamless pre-to-post purchase journey- Track and improve key sales and customer satisfaction metrics such as conversion rate and customer feedback scoresRole Requirements:- Excellent spoken and written communication skills- Strong interpersonal skills with empathy and problem-solving ability- Professional demeanor to handle discerning customers responsibly- A customer-first mindset with the ability to go the extra mile- Adaptability in a fast-paced, dynamic environment- Drive to achieve sales targets in a high-ownership, fast-paced environment- Humble, team-oriented mindset with low ego and adaptability- Willingness to learn deeply about mattresses, sleep products, and customer buying behaviorPreferred Qualifications:- 3+ years of experience in Inside sales, customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)- Graduate degree preferred- Fluency in English and at least one Indian language (Hindi or South Indian)Perks & Benefits:- 5 lakh private medical insurance coverage- Annual health/hobby learning sponsorship up to - 25,000- Access to 2 professional training programs per year- Professional yet informal work environment that encourages collaboration- 30-50% employee discount on all Sunday products- Monthly team outings and sponsored get-togethersWhy Join Sunday?- Be part of a profitable, fast-growing brand that values people and professionalism- Get exposure to premium customer success practices and standards- Build a career with visibility and growth in a company redefining sleep in IndiaIf you're excited to shape customer journeys and to grow with a premium brand, feel free to reach out to me with your resume to - happy to share more details and discuss the way ahead ! (ref:updazz.com)

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