Job Description

:

The Inside Sales Executive will be responsible for maintaining and developing long-term relationships with customers, ensuring their satisfaction with the company's products and services, and identifying opportunities to increase sales and revenue.

Key Responsibilities:

? Communicate with customers through various channels, including phone, email, and social media, to address their inquiries and concerns.
? Build and maintain strong, long-lasting customer relationships.
? Identify customer needs and recommend products or services to meet those needs.
? Provide product information and technical support to customers.
? Respond to customer complaints and resolve issues in a timely and professional manner.
? Collaborate with sales and marketing teams to identify new business opportunities.
? Meet and exceed customer satisfaction and sales targets.
? Keep accurate records of customer interactions and transactions.
? Continuously improve customer service and satisfaction by analyzing customer feedback and implementing changes as necessary.
? Conduct market research to identify customer needs and trends.

Qualifications:

? Bachelor's degree in business, marketing, or a related field.
? Proven experience as a Customer Relationship Executive or a similar customer-facing role.
? Excellent communication and interpersonal skills.
? Strong problem-solving and decision-making abilities.
? Familiarity with CRM software and practices.
? Ability to work well under pressure and meet deadlines.
? Proactive and self-motivated.
? Attention to detail and excellent organizational skills.

Job Type: Full-time