Job Description

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This position will play a key role in managing the ISR team which is developing sales pipeline for Zensar for a particular geography /business vertical / technology platform. The team lead will ensure that the team meets its targets around setting up and complete meetings.
Key Responsibilities:
The successful individual will manage the Inside Sales team to ensure a motivated and performance driven team that meets and exceeds its targets. * Must have managed ISR teams (at least 10 members) for an IT services company

• Should know the ISR QC processes
• Should have worked in US and Europe geographies
• Ensuring optimum use of calling tools like Hubspot
• Must have experience of executing email campaigns using Hubspot
• Understanding customers' needs and identifying sales opportunities.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Identified cross-selling and upselling opportunities for new products and services to increase value to customers and exceed sales goals.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services via cold calling and reaching out to prospects in LinkedIn
• Scheduling appointments, taking notes during meetings, and following up with clients afterwards to get some opportunity.
• Support sales by analyzing opportunities and communicates sales collateral within their area of focus. May be brought in by partner to sell company brand to end customers.
• Participate in events, webinars to build a pipeline post event
• Coordinating with different stakeholders, sales, and marketing team
• Adaptable and flexible- will we shadowing sales representative in geo time zones

Key Competencies:
Functional: * Position based in Pune in hybrid mode

• Must have managed ISR teams (at least 10 members) for an IT services company
• Should have worked in US and Europe geographies
• Previous experience in managing outbound calling teams
• Experience of quality checks for the outbound calling process
• Proficiency in CRM software such as Salesforce.com, HubSpot.
• Must have excellent phone and cold calling skills.
• Strong listening and sales communication skills.
• Ability to achieve targets.
• Exceptional customer service skills

Behavioral: * Good learning skills

• Good listening skills
• Articulate in written and verbal communication skills
• Adaptable
• Resourceful
• Problem-solving skills