Job Description

Job Title: Inside Sales Representative - Milkbasket
Location: Gurgaon
Department: Growth & Strategy
Languages - Telugu, Kannada, Tamil, Marathi, Gujarati, English & Hindi
Job Summary:
We are seeking a dynamic Inside Sales Representative to drive customer acquisition,
retention, and revenue growth for our rapidly expanding e-grocery platform. You will
engage with potential and existing customers through calls, emails, and digital channels
to promote our services, handle inquiries, and ensure a seamless shopping experience.
Key Responsibilities:
1. Sales & Revenue Generation
? Proactively reach out to leads (both cold and warm) via calls to convert them into
paid customers.
? Upsell and cross-sell products (e.g., subscription plans, bulk orders, premium
items).
? Achieve weekly/monthly sales targets and KPIs (conversion rate, average order
value, retention & reactivation).
2. Customer Engagement & Retention
? Build strong relationships with customers through personalized interactions.
? Follow up with inactive users to encourage repeat purchases.
? Promote loyalty programs, referral bonuses, and special discounts.
3. Order & Query Handling
? Assist customers with order placement.
? Resolve payment-related issues (failed transactions, promo code errors).
4. Campaign Execution & Promotions
? Educate customers about ongoing deals, festive offers, and membership
benefits.
? Execute outbound sales campaigns (B2C and B2B segments).
? Gather customer feedback to improve sales strategies.
5. Reporting & CRM Management
? Maintain accurate records of customer interactions using the in-house tools.
? Track sales performance metrics and provide insights to the management team.
Skills & Qualifications:
? Experience: 1-3 years in inside sales, tele-sales, or e-commerce sales (preferably
in grocery, FMCG, or retail).
? Communication: Excellent verbal and written skills (English + regional language
preferred).
? Tech-Savvy: Comfortable using CRM tools, Excel.
? Persuasion & Negotiation: Ability to influence buying decisions.
? Customer-Centric: Strong problem-solving skills with a focus on customer
satisfaction.
? Own Laptop
Preferred Qualifications:
? Prior experience in e-grocery, food delivery, or FMCG sales.
? Knowledge of digital payment systems and e-commerce trends.
Perks & Benefits:
? Competitive salary + performance-based incentives.
Flexible work options (Roaster Model)
? Career growth opportunities in sales and business development.

Skills Required