Job Description

Job Summary

This role is responsible for leading customer engagements through proactive outreach and managing complex sales support. The role analyzes data, contributes to long-term strategies, fosters relationships, and collaborates across departments for continuous sales improvement and growth.

Responsibilities

Provides sales support on complex engagements while maintaining the sales pipeline and achieving and/or exceeding goals and quotas. Initiates customer contact and follows up on leads, proactively engaging with customers to sell the organization's offerings. Maintains an in-depth understanding of the company's products or services and effectively communicates their value propositions to both clients and junior team members. Collaborates with senior management to contribute to the development of long-term sales strategies, including target market expansion, product positioning, and sales channel optimization. Stays updated about industry trends, competitor activities, and emerging market opportunities, sharing insights with the team and contributing to the overall strategy. Fosters and maintains strong relationships with key customers, understanding their evolving needs and working to ensure their satisfaction and loyalty. Analyzes sales data, trends, and market insights to prepare accurate sales forecasts and reports for management. Collaborates closely with other departments such as marketing, product development, and customer support to address customer needs and drive continuous improvement. Identifies areas for process enhancement within the sales cycle to streamline operations and increase efficiency. Explores and identifies new market opportunities, potential partnerships, and avenues for revenue growth.

Education & Experience

Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

Certified Inside Sales Professional (CISP)

Knowledge & Skills

Business Development Business Planning Business To Business Cold Calling Consultative Selling Cross-Selling Customer Relationship Management Inside Sales Marketing Merchandising Outbound Calls Phone Sales Product Knowledge Sales Process Sales Prospecting Sales Strategy Salesforce Selling Techniques Telemarketing Upselling

Cross-Org Skills

Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

Impact & Scope

Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer

* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.