Job Description

Job Information

Department Name

Sales

Date Opened

11/25/2025

Job Type

Full time

Industry

Technology

Work Experience

4-5 years

Remote Job

This is a remote position.


First Due, an industry-leading public safety SaaS company, is seeking an experienced

Inside Sales Manager

to lead a team of 8-10 Inside Sales Representatives focused on selling our public safety software solutions to small and medium fire and EMS agencies across the United STates. This role is responsible for driving revenue growth, developing sales talent, optimizing sales processes, and ensuring strong pipeline health within a highly consultative, mission-critical market.

Key Responsibilities

Team Leadership & Coaching

Lead, manage, and develop a team of 8-10 internal sales representatives (ISRs) to achieve and exceed revenue targets. Conduct weekly 1:1s, team meetings, and ongoing training sessions to improve product knowledge, sales skills, and performance consistency. Foster a culture of accountability, collaboration, coaching, and continuous improvement.

Sales Execution & Performance Management

Own forecasting, pipeline management, and monthly/quarterly revenue attainment for the ISR team Monitor activity metrics (calls, emails, demos, opportunities) and coach representatives based on data-driven insights Implement best practices for consultative selling into public safety agencies with complex procurement cycles. Support reps in deal strategy, objection handling, and closing high-impact opportunities.

Process Optimization

Refine and enforce consistent inside sales processes within CRM and sales tools. Partner with marketing on lead quality, campaign follow-up, and conversion optimization. Collaborate with product and customer success teams to ensure strong value demonstration and seamless handoffs.

Market & Product Expertise

Maintain deep understanding of First Due's solutions, competitive landscape, and agency pain points. Stay informed about industry trends, government procurement processes, and regulatory requirements relevant to public safety software. Provide feedback to product teams on customer needs and market demands.

Qualifications

Required

5+ years of B2B SaaS sales experience, with at least two years in a management or team lead role. Proven track record of leading a high-performance inside sales team with successful quota attainment. Strong understanding of the full sales cycle--prospecting, qualification, demos, evaluations, and closing. Exceptional coaching, communication, and leadership skills. Experience working with CRM systems (Salesforce preferred) and modern sales engagement tools. Experience selling into public safety, government agencies, or highly regulated markets. Background in managing long and complex sales cycles. Familiarity with RFP/RFQ processes and government purchasing workflows. Strong analytical and process-oriented mindset.


We welcome a diverse workforce! If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All

applicants must be authorized to work for any US employer in the United States. Locality Media is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check.

As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time.

Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state with wage transparency laws, please reach out to

people@firstdue.com

for a reasonable estimate of annual base compensation and any eligible incentive compensation.

The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media LLC dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally.Please review our candidate privacy notice here.







First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.