Job Description

Job Specification:

Target achievement on:

Contact present or prospective customers by answering incoming calls & out bound calls made on a routine basis. Generate appointments & allot to sales person & punch in GDMS Influences customers to buy giving the Hyundai scheme and product information. Prior confirmation from customer before Test drive Handle customer queries & customer information including names and addresses should be entered in the GDMS system regularly. Schedule appointments for sales staff to meet prospective customers and the same should be notified to the team leader further actions. Maintain the database by entering, verifying, and updating the data Follow up calls on customers is necessary as daily practice Daily call reports should be mailed to the HOD. Responsibilities given by the team lead should be followed. For any queries which needs clarification should be discussed with HOD. Target given by the management and team should be achieved. The policies made by the management should be followed. Contribution to team effort by accomplishing satisfactory results as needed.
Special callings on every weekend carnival throughout the month.

Maintain exchange customer database for future callings & follow-ups

Lead responsibility should be ensured telemarketing executive.

Mandatory 80 qualities calls daily & generate minimum 5 appointments.

Prepare DSR daily basis & submit to HOD.

Rescheduling of cancelled test drive should be continues practice.

Completion of Portal panel on daily basis.

2) Developing and Maintaining Relationship:

Developing and maintaining good relationship and rapport with all the employees. Immediate resolution of customer's complaints, dissatisfaction and grievances for internal healthy work environment and harmony amongst the employees. Observe discipline, Follow flowchart and all the processes religiously.

3) Adherence to SOP

Adherence to SOP will reflect in the following areas

Maintain cleanliness and Hygienic condition, healthy environment in the workplace. Highest customer's satisfaction in terms of workload and working environment by proper manpower utilization. Accuracy in attendance, maintaining records, formalities, etc. Daily, Weekly & Monthly reporting as per the format.
Job Type: Full-time

Pay: ?15,000.00 - ?24,000.00 per month

Benefits:

Health insurance
Work Location: In person