Are you passionate about delivering exceptional experiences and solving real-time problems? Do you thrive in a fast-paced, customer-centric environment? As a
Inside sales associate
, you will ensure that both customers and advisors have a seamless and rewarding experience on the platform.
Key Responsibilities:
Query Resolution:
Address and resolve customer and advisor queries via chat, email, and calls in real-time, maintaining a helpful and professional tone.
Real-Time Problem Solving:
Troubleshoot issues quickly, collaborate with internal teams for escalations, and ensure timely follow-ups.
Effective Communication:
Build trust with clear, empathetic written and spoken English while collecting feedback to improve platform processes.
Process Improvement:
Document common queries, streamline solutions, and suggest strategies to enhance customer and advisor engagement.
Skills and Qualifications:
Excellent
communication skills
in both spoken and written English.
Strong
problem-solving abilities
, with quick, logical thinking under pressure.
Empathy and patience
to understand and address customer and advisor concerns thoughtfully.
High
attention to detail
, ensuring every interaction is handled professionally and accurately.
What's In It for You:
Collaborate with a Talented Team:
Work with a skilled team contributing to the growth of an innovative platform.
Gain Practical Experience:
Hands-on exposure to query resolution, real-time problem-solving, and process improvement.
Skill Development:
Enhance your communication, customer engagement, and troubleshooting skills while gaining valuable operational experience.
Ownership and Impact:
Take ownership of customer interactions and directly impact user experience.
Growth Potential:
Quick promotions based on performance, with opportunities for career advancement and incentives.
Preferred Candidates:
Prior experience in
Customer Support, Client Servicing, or Inside Sales
is a plus.
Job Type: Full-time
Job Type: Full-time
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.