to manage student inquiries, guide prospective learners, and support the enrollment process for our EdTech programs. This is a fully office-based role focused on lead handling, tele-counseling, explaining program details, and converting inquiries into admissions.
Key Responsibilities
Handle inbound and outbound calls to connect with prospective students
Provide clear information about courses, learning formats, and program benefits
Conduct tele-counseling sessions to help students choose the right program
Manage inquiries received through calls, emails, WhatsApp, and online platforms
Maintain consistent follow-ups to ensure timely conversions
Record lead details, communication history, and status updates in the CRM
Share program brochures, fee structures, and related documents when needed
Coordinate with admissions and marketing teams for smooth onboarding
Prepare daily and weekly reports on leads, calls, and conversions
Requirements
Bachelor's degree in any discipline (mandatory)
0-3 years of experience in inside sales, counseling, or business development
Strong communication skills in English and Malayalam
Good listening skills and a student-friendly counseling approach
Comfortable handling calls and virtual interactions
Organized, proactive, and consistent in follow-ups
Knowledge of CRM tools, MS Excel, and digital communication platforms is an advantage
Willingness to work Monday to Saturday
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Application Question(s):
Current Salary?
Work Location: In person
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