Job Description

Job Title: Inside Sales Executive

Company: iPremium Care

Location: HSR Layout, Bangalore (Work from Office)

Department: Sales & Customer Acquisition

Reporting To: Sales Manager

About iPremium Care:

iPremium Care is a trusted name in Apple and premium device servicing in Bangalore. We specialize in MacBook, iMac, iPhone, and high-end gadget repair, upgrade, and support. With a customer-first approach and certified technicians, we ensure fast, reliable, and premium quality service.

Job Summary:

We are hiring a smart and energetic Inside Sales Executive to join our growing team in HSR Layout. You will be the first point of contact for walk-in customers, incoming calls, and online service inquiries. Your role is to explain our services, understand customer requirements, generate service bookings, and ensure customer satisfaction throughout the sales cycle.

Key Responsibilities:

Handle inbound calls, WhatsApp, email, and walk-in queries from customers needing repair services. Explain IPremium Care's service offerings: MacBook/iMac repair, screen replacements, upgrades, water damage recovery, etc. Convert inquiries into confirmed service appointments. Maintain accurate customer records in the CRM system. Follow up with potential customers and build a pipeline for daily/monthly bookings. Coordinate with technical and front-desk teams to ensure smooth customer handoff and job updates. Promote premium add-on services like extended warranty, priority repair, and data protection. Achieve weekly and monthly service targets. Maintain a professional and customer-focused attitude at all times.
Requirements:

1-3 years of experience in inside sales, tele-sales, or service center roles. Good communication skills in English, Kannada, and Hindi (any two must). Basic technical understanding of Apple products (training will be provided). Knowledge of CRM tools and Excel is an added advantage. Strong follow-up and customer relationship skills. Willing to work 6 days/week (including weekends, with a weekday off).
Education:

Minimum: PUC / Any Bachelor's Degree Preferred: Graduate in Business, Marketing, or IT-related fields
What We Offer:

Fixed Salary: ?18,000-?47,000 per month (based on experience) Incentives on service bookings On-the-job training for Apple device service knowledge Career growth in a premium customer service environment
Job Type: Full-time

Pay: ₹20,000.00 - ₹37,905.20 per month

Benefits:

Flexible schedule
Compensation Package:

Performance bonus
Schedule:

Day shift Monday to Friday
Work Location: In person

Speak with the employer

+91 9035561666
Application Deadline: 28/07/2025