Job Description

Key Responsibilities: Respond promptly to phone calls, emails, and online inquiries related to resort bookings and services. Convert leads into confirmed reservations by effectively explaining resort offerings and packages. Maintain and update CRM software with all guest interactions and follow-ups. Follow up on inquiries, quotation requests, and promotional leads. Upsell resort amenities (spa, activities, events, dining) to maximize revenue. Work with the marketing team to support promotional campaigns and guest outreach. Coordinate with the front office, F&B, and reservations teams for seamless guest experience. Prepare sales reports, booking conversion reports, and feedback summaries. Build and maintain relationships with corporate clients, travel agents, and group organizers.

Requirements: Bachelor's degree in Hospitality, Business Administration, or related field 1-3 years of experience in hospitality/resort/tourism inside sales Strong communication and negotiation skills in English (regional language a plus) Proficiency in MS Office, CRM systems, and reservation software Positive attitude, customer-focused, target-driven Ability to handle high call volumes and multitask effectively Key Skills: Sales and conversion techniques Customer relationship management Strong verbal and written communication Time management and organizational skills Hospitality etiquette and guest-centric approach

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Experience:

CRM Executive : 5 years (Required) Customer relationship management: 5 years (Required) Fluent English : 5 years (Required)
Work Location: In person