Job Description

About SSO Hospital:

Specialty Surgical Oncology (SSO) is one of India's fastest-growing platforms delivering affordable, high-quality cancer care, headquartered in Mumbai. Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.


With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum.


Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of oncology in India -- grounded in excellence, empathy, and innovation.

Location:

Charni Road, Mumbai

Reporting to:

Business Development Head, Growth & Marketing

Key Responsibilities:

Engage with leads (inbound and referral-based) and convert them into consultations or follow-up appointments Maintain structured communication logs on CRM systems Coordinate with PROs and doctors for appointment scheduling and lead updates Follow up with potential patients to address queries and build trust Explain SSO's value proposition to patients and families professionally Manage inbound calls from marketing and referral channels

Performance targets:

Monthly target for consultations scheduled and surgery conversions Daily lead conversion ratio and follow-up SLAs Accuracy of lead reporting and CRM usage

Requirements

Fluent in English and Hindi; Marathi is a strong bonus Prior experience in healthcare, insurance, or education telesales preferred Strong verbal communication and persuasion skills Comfortable working with CRM tools and Google Sheets * Ability to handle patient queries with empathy, patience and confidence