Job Description

Key Responsibilities

Client Engagement & Sales:

Respond to customer inquiries via phone, email, WhatsApp, and social media Offer personalized product recommendations based on client preferences Build relationships with clients and maintain a customer database for follow-ups and re-engagement

Sales Targets & Reporting:

Meet or exceed weekly/monthly sales targets Track and report on leads, conversions, and client feedback

Product Knowledge & Upselling:

Stay updated on new collections, product features, and brand stories Educate clients on materials, styling, and exclusivity of designs Upsell and cross-sell products to increase average order value

Coordination & Order Management:

Coordinate with the fulfillment team to ensure timely deliveries Handle order confirmations, payments, and client concerns post-purchase Work with designers and tailors for any customization or special requests

Qualifications

1-3 years experience in inside sales, client servicing, or retail (fashion/luxury preferred) Strong communication and interpersonal skills Ability to build trust and rapport with high-value clients Sales-driven mindset with excellent follow-up habits Comfortable using CRM tools, spreadsheets, and messaging platforms Passion for fashion, design, and boutique culture

Preferred Skills

Prior experience in a boutique or luxury fashion environment Familiarity with customer management platforms (e.g., Zoho, HubSpot, etc.) Multilingual or local language fluency is a plus Fashion styling knowledge or an eye for aesthetics

Education:

Any Education

Experience:

1+ years

Salary offer:

?12000

Job Location:

Kochi

Job Types: Full-time, Permanent

Pay: From ?12,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Diploma (Preferred)
Experience:

Inside sales, client servicing, or retail: 1 year (Preferred) Boutique or luxury fashion environment: 1 year (Preferred) Customer management platforms: 1 year (Preferred) Sales-driven mindset with excellent follow-up habits: 1 year (Preferred)
Work Location: In person

Speak with the employer

+91 8714565751