. The role involves handling customer inquiries, answering phone calls, supporting the sales team, and assisting with general back office work.
Key Responsibilities:
Handle incoming customer calls and queries professionally
Provide product/service information to potential and existing clients
Coordinate with the sales and operations teams for order follow-ups and updates
Maintain and update customer databases, records, and reports
Assist in preparing quotations, invoices, and other sales-related documents
Perform day-to-day back office administrative tasks
Ensure a high level of customer satisfaction through effective communication
Required Skills & Qualifications:
Any graduate (discipline not restricted)
Fresher or up to 1 year of relevant experience
Excellent
verbal and written communication skills
Confident and proactive approach in dealing with clients and internal teams
Basic computer knowledge (MS Office, Email, etc.)
Good organizational and multitasking skills
Preferred Attributes:
Pleasant and professional telephone etiquette
Willingness to learn and adapt quickly
Positive attitude and strong work ethic
What We Offer:
Supportive work environment
On-the-job training
Opportunity for growth within the company
Competitive salary based on skills and experience
Job Type: Full-time