Job Description

Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.
The Role
Role Overview:
We are seeking a dynamic and motivated Inside Sales Executive to join our team in Chennai. This full-time, on-site position involves handling end-to-end sales processes, delivering excellent customer service, and nurturing client relationships. The role also includes account management and upselling responsibilities to support business growth and customer retention.
Key Responsibilities:
Sales & Customer Engagement:

• Manage the complete sales cycle from lead generation to deal closure
• Conduct cold calls, pitch products, negotiate, and close sales
• Communicate effectively with clients to understand their needs and deliver solutions
• Ensure customer satisfaction through proactive support and follow-ups
• Collaborate with internal teams for smooth onboarding and service delivery

Business Support & Upselling:

• Serve as the primary point of contact and account manager for assigned clients post-onboarding
• Analyze client usage patterns and business requirements to identify upselling opportunities
• Educate clients on new modules, feature enhancements, and upgrade plans
• Promote additional services and solutions to maximize client value and business revenue
• Foster long-term client relationships to drive retention and satisfaction

Additional Benefits:

• One-way cab facility for late shifts
• Incentives based on achievement of sales targets
• Opportunity to engage with UK-based and international clients
• Exposure to global work culture and professional development initiatives

Ideal Profile
Qualifications & Requirements:

• 0-4 years of experience in Inside Sales, business support, sales coordinator, or a similar role
• Strong communication skills in English
• Fluency in Hindi, Urdu, Chinese, Bengali, or other regional/international languages is a plus
• Familiarity with CRM tools or sales software is an added advantage
• Bachelor's degree in Business Administration, Marketing, or a related field
• Freshers with excellent communication and a keen interest in sales are encouraged to apply

What's on Offer?

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Work alongside & learn from best in class talent

Skills Required