Job Description

About Infi Window System Company:

Infi Window System is a trusted name in innovative architectural solutions, specializing in premium system glass windows and doors. We blend cutting-edge design with performance to deliver modern, energy-efficient, and aesthetically refined fenestration products for residential and commercial projects.

Job Summary:

We are seeking a motivated and customer-focused

Customer Relationship

to join our dynamic team. The person will act as a key link between our clients and internal teams, ensuring an excellent customer experience, timely order processing, and ongoing client satisfaction.

Key Responsibilities:

Act as the first point of contact for customer inquiries (pre-sale and post-sale) Understand client requirements and offer suitable product solutions Maintain strong relationships with existing customers and ensure timely follow-up Coordinate with sales, production, and logistics teams to ensure smooth order execution Handle order processing, documentation, and status updates to customers Resolve complaints, track service issues, and ensure high levels of customer satisfaction Maintain accurate records of interactions, orders, and service issues in CRM software Collaborate with marketing and sales teams to improve customer engagement strategies Gather customer feedback and report trends to management for service improvements

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field 1-3 years of experience in customer service or sales support, preferably in manufacturing, construction, or building materials industry Excellent communication and interpersonal skills Proficient in MS Office and CRM tools Strong problem-solving abilities and a customer-centric approach Ability to manage multiple tasks and work under pressure

Preferred Qualifications:

Experience in the windows, doors, or fenestration industry Familiarity with architectural drawings and basic technical understanding of glass and aluminum systems

What We Offer:

Competitive salary and performance-based incentives Growth and learning opportunities in a fast-growing industry Supportive work culture and collaborative team environment
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Compensation Package:

Performance bonus
Schedule:

Day shift
Work Location: In person

Expected Start Date: 31/05/2025