Job Description

DESCRIPTION

Job Summary

The Sales Support Specialist plays a critical role in supporting the customer-facing sales force throughout the sales cycle--from lead generation to order fulfillment. This role involves executing and improving selected sales activities with limited supervision, ensuring seamless customer interactions and internal coordination.

Key Responsibilities

Lead Management & Qualification

Respond to incoming customer inquiries via calls and emails. Qualify leads and route them to appropriate sales professionals.

Quotation & Order Processing

Prepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials. Receive and process orders, issue acknowledgements, invoices, and shipping notices. Communicate order and inventory status to sales teams and customers.

Customer Engagement & Issue Resolution

Participate in customer visits and events. Resolve customer issues independently or escalate when necessary. Support post-sale activities including shipment and service coordination.

Inventory & Sales Support

Monitor inventory levels and initiate orders as needed. Assist branch personnel in retail sales across various tasks.

Marketing Activities

Support initiatives like

Mitwa

and

Fleet Connect

to enhance customer engagement and brand visibility.

RESPONSIBILITIES

Qualifications

High school diploma or equivalent; additional certifications or diplomas in business, sales, or marketing are a plus. May require licensing for compliance with export controls or sanctions regulations.

Skills & Competencies

Primary Skills

Customer Focus:

Strong ability to build relationships and deliver customer-centric solutions.

Communication:

Effective in multi-mode communication tailored to different audiences.

Collaboration:

Works well in team settings to achieve shared goals.

Action-Oriented:

Takes initiative with urgency and enthusiasm.

Sales Pipeline Management:

Plans and evaluates sales strategies based on pipeline health.

Sales Forecasting:

Analyzes customer data to predict future consumption patterns.

Secondary Skills

Channel Awareness:

Understands industry structure and market dynamics.

Account Planning:

Develops and tracks execution strategies for accounts.

Sense Making:

Synthesizes complex information to understand customer needs.

Adapts to Target Audience:

Explains technical topics in accessible language.

Integrates Customer Perspective:

Aligns sales efforts with customer expectations.

Values Differences:

Appreciates diverse perspectives and cultures.

QUALIFICATIONS

Experience

Significant relevant work experience in sales support, customer service, or related roles. Experience with CRM systems, order processing tools, and inventory management preferred. Exposure to marketing campaigns and customer engagement platforms like Mitwa and Fleet Connect is advantageous.

Job

Sales

Organization

Cummins Inc.

Role Category

Hybrid

Job Type

Office

ReqID

2420430

Relocation Package

Yes