Job Description

Line of Service Advisory
Industry/Sector Not Applicable
Specialism SAP
Management Level Senior Manager
& Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Responsibilities:
Gather and analyze business requirements related to CRM processes. Design and configure SAP CRM modules to meet business needs. Customize SAP CRM functionalities including sales, marketing, service, and interaction center. Collaborate with business users, developers, and other stakeholders to deliver solutions. Perform system configuration, integration, and data migration activities. Support testing phases such as unit testing, integration testing, and user acceptance testing. Provide post-implementation support and troubleshooting. Document solutions, processes, and configurations. Stay updated with SAP CRM product developments and industry best practices. Provide training and knowledge transfer to end-users. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, Business, or related field. years of experience in SAP CRM implementation and support. Strong knowledge of SAP CRM Sales, Marketing, Service, and Interaction Center functionalities. Experience with SAP NetWeaver and integration with other SAP modules (e.g., SAP ECC, SAP S/4HANA). Proficiency in CRM configuration, workflows, business partner model, and customization. Familiarity with ABAP is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Preferred Qualifications: SAP CRM certification. Experience with SAP C4C (Cloud for Customer) is a bonus. Knowledge of CRM analytics and reporting tools. Exposure to Agile methodologies. Benefits: Competitive salary and benefits package. Opportunity to work on diverse and challenging projects. Professional development and training opportunities. Collaborative and inclusive work environment.
Mandatory skill sets:
SAP CRM
Preferred skill sets:
SAP CRM
Years of experience required: 12+
Education qualification:
Btech MBA MCA MTECH
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering, Master of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills SAP ABAP (Advanced Business Application Programming)
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovative Design, Intellectual Curiosity {+ 26 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date

Skills Required