Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

& Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.




As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Why PWC


At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .


At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.


Responsibilities


Be 100% billable on client engagements (this means minimum 125 hrs billable avg / month (minimum 1,500 hrs billable p.a.) ) Expertise in Sales, Service, Community and Marketing Cloud as a minimum Expertise in either FSL or CPQ Able to own, lead and carry out related data migration planning and preparation activities Elicit requirements from users/customers in line with project scope, applying appropriate
methods, e.g. 1-2-1 interviews, workshops, questionnaires, user shadowing etc.


Document As-Is and To-be processes of high quality that can be presented to customers Carry out Gap Analysis and produce documentation of high quality that can be presented
to customers


Identify and explore opportunities for service and business improvements for the client. Solve problems and challenges and make or contribute to disciplined decisions based on
available information


Accurately translate requirements elicited from the client into detailed User Stories and
corresponding Acceptance Criteria


Able to recommend suitable solutions / participate and contribute in Solution Design Be a point of contact for the developing team to clarify any questions on requirements Plan, design, manage and execute tests on solutions build (on smaller engagements where
no QA is assigned) or contribute to these activities, carried out by a senior or QA resource


Configuration of Salesforce using OOTB features Perform and own sprint demo's / Show & Tell sessions / Playback sessions to clients Generate UAT scripts for the clients implementation (on smaller engagement where no QA
is assigned) or contribute to generation of UAT scripts generated by the QA resource


Be point of contact for the client during UAT, categorize issues following the defect management process and work with the development team to resolve the issues/bugs. Depending on size of the engagement, you may be the sole contact or part of a larger team Generate and deliver training material as needed Story validation pre QA, to ensure the correct scenarios are tested Use IT systems to keep track of resources and project progress, e.g. LucidChart,
Smartsheet etc.


Ensure Delivery standards and practices are met by you Be point of contact for your Project Manager to ensure that timelines in the project plan are
met


For smaller delivery engagements, plan the project, this does include setting of
Milestones, defining Roles and Responsibilities (RACI) and timelines in accordance with


the needs of the client.


This also includes scope management


Be point of contact for your project team and resolve any blockers the team is
encountering (if no dedicated PM)


Build a good relationship with Stakeholders, this will be the client but also 3rd party
solution providers


Keep existing certifications up to date in a timely manner (within 1 month) as soon as
refresher/maintenance exams become available (Salesforce and other as applicable)


Keep up to date with technical trends and obtain relevant certifications on Salesforce, and
other tools as agreed with your line manager


During Hypercare - be point of contact for the allocated period to understand criticality of
issues, categorize using the defect management process and manage issues them to


completion


Participate in interviewing candidates for team growth. Help upskill technical members of the delivery team on delivery standards and practices Work with TL's and TA's around preparation of demo material relating to releases.
Assess customers orgs and tailor demo's relating to releases and carry out demos to the customer


Propose improvements around streamlining ways of working by Consultants, both internally and for customers where appropriate e.g. templates with points/questions depending on cloud. Minimum 2 improvement proposals within a 6 month period Minimum Certifications Salesforce Admin Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud FSL or CPQ certified 2 or more Superbadges per quarter 1 or more Superbadges per quarter
Mandatory skill sets:


Solution Design, Sales, Service, Community and Marketing Cloud , FSL or CPQ , UAT scripts


Preferred skill sets:


Solution Design, Sales, Service, Community and Marketing Cloud , FSL or CPQ , UAT scripts


Years of experience required:


12years+


Education qualification:


BE/BTECH

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Bachelor of Engineering
Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Solution Architecture

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovative Design, Intellectual Curiosity {+ 26 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

October 14, 2025