Job Description

Line of Service Advisory
Industry/Sector Not Applicable
Specialism Microsoft
Management Level Senior Associate
& Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Major Responsibilities
Product and user support (80%)
Acquire deep knowledge of the supported products, including their integrations with each other and
with other firm and network systems
Analyze and resolve issues raised by users through ServiceNow tickets and other channels, adhering
to
established response standards for timeliness and quality
Validate data supplied by users and upload to systems using established processes
Coordinate support activities with specialists on other teams
Identify and report support trends to team managers
Project support (20%)
With guidance, support the testing and documentation of product features with ETA and other teams
Work Experience
Relevant customer/client service experience in a technology-focused role, preferably in a
professional
services organization supporting enterprise-level systems
Experience with IT service management tools such as ServiceNow desirable
Understanding of document management and workflow systems, such as Sharepoint Online (SPO)
desirable
Ability to identify patterns or trends in issues and escalate for analysis
Proficiency in Google Suite or MS Office Suite
Experience with data visualization tools such as A
Mandatory Skill Sets:Alteryx/Power BI
Preferred Skill Sets:Alteryx/Power BI
Years of Experience required:3-6
Education Qualification:Btech/MBA/MCA
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Alteryx
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility, Market Research, Optimism, Process Improvement {+ 22 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date

Skills Required