Job Description

Line of Service Advisory
Industry/Sector FS X-Sector
Specialism Risk
Management Level Senior Associate
& Summary At PwC, our people in forensic services focus on identifying and preventing fraudulent activities, conducting investigations, and maintaining compliance with regulatory requirements. Individuals in this field play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.
In fraud, investigations and regulatory enforcement at PwC, you will focus on identifying and preventing fraudulent activities, conducting investigations, and confirming compliance with regulatory requirements. You will play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
:
The Small Business Onboarding Analyst will support the Global Capability Center (GCC) of a leading global bank by managing end-to-end onboarding activities for small business clients. The role involves significant client outreach, coordination with internal stakeholders, and ensuring compliance with regulatory and bank-specific onboarding requirements.
The ideal candidate will have strong communication skills, experience interacting with clients, and a solid understanding of onboarding, KYC, and documentation processes within a banking or financial services environment.
Responsibilities:
Client Outreach & Relationship Management
Proactively engage with small business clients via email, phone, and virtual meetings to support onboarding requirements
Clearly communicate documentation needs, timelines, and next steps to clients
Act as the primary point of contact for clients during the onboarding lifecycle
Follow up with clients to resolve documentation gaps and outstanding queries
Onboarding & Documentation
Perform end-to-end onboarding activities for small business clients, including account opening and profile setup
Review and validate onboarding documentation (e.g., business registration documents, ownership structure, identification documents)
Ensure accurate and timely data capture in internal systems
Maintain high-quality standards while meeting service-level agreements (SLAs)
Compliance & Risk Support
Support KYC, AML, and due diligence checks in line with regulatory and internal policies
Identify potential risks, red flags, or inconsistencies and escalate appropriately
Ensure adherence to global banking regulations and internal control frameworks
Mandatory skill sets:
Bachelor's degree in finance, Business, Commerce, or a related field
1-5 years of experience in banking operations, client onboarding, KYC, or client-facing roles
Proven client outreach or customer interaction experience, preferably in financial services
Familiarity with small business or commercial banking products is an advantage
Strong understanding of onboarding, KYC, and regulatory requirements (preferred)
Preferred skill sets:
Excellent verbal and written communication skills
Strong client management and stakeholder engagement capabilities
Attention to detail and strong documentation review skills
Ability to manage multiple cases and meet tight deadlines
Problem-solving mindset with the ability to handle client objections or delays
Proficiency in MS Office (Excel, Word, Outlook); experience with onboarding systems is a plus
Years of experience required:
5 to 10 years
Education qualification:
Graduate or MBA
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills AML Policies, Client Onboarding, Know Your Customer (KYC)
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Compliance Oversight, Compliance Risk Assessment, Corporate Governance, Creativity, Cybersecurity, Data Analytics, Debt Restructuring, Embracing Change, Emotional Regulation, Empathy, Evidence Gathering, Financial Crime Compliance, Financial Crime Investigation, Financial Crime Prevention, Financial Record Keeping, Financial Transactions, Forensic Accounting, Forensic Investigation, Fraud Detection, Fraud Investigation {+ 12 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date

Skills Required