Job Description

Line of Service Advisory
Industry/Sector Not Applicable
Specialism Operations
Management Level Senior Associate
& Summary A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable change.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
& Summary: A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable change.
Responsibilities:
1. Account Prioritization & Portfolio Management Strategically prioritize accounts based on business impact, lifecycle stage, engagement level, and potential for growth. Use a tiered engagement model to balance high-touch and low-touch accounts, ensuring proactive support and responsiveness to escalations. 2. Business Value Realization Lead value realization initiatives by aligning Adobe solutions with customer KPIs and business objectives. Conduct regular business reviews to showcase ROI, usage trends, and strategic recommendations. 3. Stakeholder Collaboration Collaborate with internal stakeholders (Sales, Product, Engineering, Support) to resolve issues, align on customer goals, and deliver seamless experiences. Navigate complex stakeholder dynamics, ensuring all voices are heard while guiding the group toward a consensus-driven, business-aligned decision. 4. Change Management & Relationship Continuity Manage transitions when key customer contacts (POCs) leave by proactively engaging new stakeholders, ensuring continuity, and re-establishing trust and alignment. Act as a trusted advisor during organizational changes, helping customers maintain momentum and confidence in Adobe's partnership. 5. Renewal & Retention Strategy Own the renewal process by identifying risk signals early, reinforcing value, and aligning with procurement and executive sponsors.
Implement tailored renewal strategies based on account health, usage data, and stakeholder engagement. 6. Escalation Management Handle simultaneous escalations from both high-touch and low-touch accounts by triaging based on urgency, impact, and strategic importance. Leverage internal resources and communication frameworks to ensure timely resolution and customer satisfaction.
Mandatory skill sets:
5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or digital analytics. Excellent communication, negotiation, and stakeholder management skills. Analytical mindset with the ability to interpret data and drive strategic decisions. Proven ability to manage multiple priorities and thrive in a fast-paced environment
Preferred skill sets:
Good to Have: Analytical mindset with the ability to interpret data and drive strategic decisions. Proven ability to manage multiple priorities and thrive in a fast-paced environment.
Years of experience required:
5-8 Years
Education qualification:
B.E. / B.Tech / MBA. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Customer Success
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date