Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Senior Associate
& Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
& Summary:
PwC Technology is the 'global' IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms.
This role is within the Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff.
This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.
The successful candidate must have prior experience in supporting Windows 10 and 11.
Responsibilities:

• Resolving escalated support tickets and managing the queue in ServiceNow

• Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and adhering to formal change management processes

• Documenting operational processes and creation of KB articles

• Ability to analyze data using Excel

• Collaborate with vendors, internal teams to understand and troubleshoot Windows Endpoint related issues

Mandatory skill sets:

• At least two years' experience in supporting Windows in an enterprise environment

• Proficiency with Endpoint management tools and techniques (VMware Workspace ONE/Microsoft Intune)

• Deep understanding of Windows Operating Systems (Windows 10, Windows 11).

• Familiarity with Active Directory, Group Policy, and other Windows Core Services

• Knowledge of PowerShell scripting and Automation.

• Proven track record of resolving problems and designing/analyzing technical solutions

• Excellent written and verbal communication ability in English

• Self-organized - can organize their time without being micromanaged

Preferred skill sets:
Active Directory, GPO, Windows Operating System, Intune and WorkspaceOne
Years of experience required:
4 year(s) of relevant experience
Education qualification:
Bachelor Degree in Information Technology
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Windows COM
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 18 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date

Skills Required