Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Internal Firm Services - Other
Management Level Senior Associate
& Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
& Summary:
A career within Information Technology as a Support Manager at Tech Hub involves providing first-line technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting and resolving technical problems.
Responsibilities:

• Handle initial user inquiries and troubleshoot basic issues.
• Diagnose and fix problems within the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS).
• Respond to and manage support tickets and customer queries in a timely and professional manner.
• Resolve issues like login problems, password resets, and simple data recovery.
• Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
• Identify and escalate complex issues to higher-level support teams.
• Document issues and resolutions, maintaining an accurate log of activities for reference.
• Maintain a knowledge base of common issues and solutions.
• Assist in testing new features and updates to the platform to ensure quality and performance.
• Contribute to the creation and updating of support documentation and FAQs.
• Monitor app performance and report any issues.

Mandatory skill sets:

• Understanding of cloud services and platform-as-a-service (PaaS) offerings.
• Deep knowledge of SQL server script and query writing, Stored Procedure, and SSRS.
• Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservices-based applications.
• Strong analytical and query debugging skills.
• Familiarity with ticketing systems and support tools

Preferred skill sets:

• Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches.
• Microsoft certification in .NET.

Years of experience required:
6+ years and above.
Education qualification:
Any UG/PG
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Angular
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date