Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Senior Associate
& Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
& Summary:
The Portfolio Support SME is responsible for delivering, improving, and helping to oversee all end-user services functions across a particular portfolio. The ideal candidate needs to possess strong work management skills and have advanced technical knowledge of the platform/tools they support. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and portfolio leaders. It is expected that individuals in this role are extremely responsive to the needs of their assigned portfolios and the underlying support team.
Responsibilities:

• Manage the delivery of high-quality service & support for the assigned portfolio.
• End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels
• Work with the portfolio teams to bring the operations in-line with the target state operating model
• Provide technical guidance and mentorship to the team supporting the portfolio
• Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams.
• Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams.
• Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership.
• People development, high performance leadership and motivation of team members
• Support selection of new team members and education according to agreed plan
• Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements

Mandatory skill sets:

• o The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform

• Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions

• Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services

• Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies

• Expertise with AEM Multi Site Manager and security best practices

• Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform

Preferred skill sets:

• Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details

• Strong analytical, facilitation, documentation, presentation, and communication skills

• Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes

• Strong business process mapping skills

• Ability to lead and facilitate client workshops and sessions

• Comfortable engaging with clients on multiple implementations at the same time

• Excellent interpersonal and customer relationship skills

• Strong analytical, problem solving, facilitation, documentation, and communication skills

• Ability to effectively manage a diverse project team and escalate performance issues to department leadership

• Strong knowledge of solution implementation methodologies

Years of experience required:
4 years of experience
Education qualification:
Bachelor's degree in information technology
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Adobe Experience
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date