Job Description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: A resort-like sanctuary in Kuwait's heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder - the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating - you'll find soaring rooftop restaurants, leisure facilities and the city's largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city's malls and souks within a few minutes' drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What You Will Do
Lead the In-Room Dining (IRD) and Private Bar operations, including managing, coaching, scheduling, and evaluating employees to ensure the highest performance and adherence to Four Seasons' culture and core standards.
Inspire and motivate the team through training, recognition, and effective performance management.
Oversee menu planning and amenity setup, ensuring creativity, guest appeal, and flawless presentation.
Deliver attentive, unobtrusive in-room service with personalized touches, ensuring age-appropriate amenities are readily available.
Maintain strong guest relations by being visible in operations, addressing special requests, and resolving concerns with professionalism.
Monitor and ensure the quality of all food, beverages, and amenities, working closely with the Restaurant, IRD Manager, and culinary teams to maintain innovative offerings at the highest standards.
Manage costs and resources effectively through scheduling, budgeting, purchasing, inventory, and cash control.
Inspect guest rooms regularly to ensure private bar setup, amenity delivery, and service quality meet brand standards.
Support the team hands-on when needed by assisting in service, amenity delivery, private bar operation, or covering the order-taking role.
Ensure compliance with Four Seasons standards, maintain operational cleanliness, and foster a harmonious work environment.
What You Bring
Minimum of 2 years' experience in a similar leadership role within a five-star luxury hotel in the Middle East.
Strong communication skills with fluency in spoken and written English.
Exceptional organizational, leadership, and time management abilities.
A results-driven mindset with the ability to prioritize, problem-solve, and adapt quickly.
What We Offer
Fully furnished single accommodation in high-quality staff housing.
Complimentary stays at Four Seasons Hotels worldwide.
Paid annual home leave tickets.
Free transportation to and from the hotel.
Quality employee meals.
Comprehensive medical coverage.
Vibrant social, cultural, and sporting activities.
Work Authorization
The hotel will provide work authorization for the successful candidate.
We look forward to welcoming your application and the possibility of you joining our Four Seasons family!

Skills Required