Job Description

The Senior Specialist, Bonded Warehouse will be responsible for the complete Bonded Warehouse function under the International Supply Chain business of FedEx Logistics. The position will be responsible for setting up bonded warehouses across India from the initial stage. The position will also be responsible for leading and growing bonded warehouse operations across India--overseeing strategy, regulatory compliance, financial performance, stakeholder management, and commercial expansion.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

Define and execute business strategy for bonded warehousing aligned with organizational goals. Drive financial performance, managing budgets, revenue targets, cost controls, and profitability strategies. Ensure full compliance with Indian Customs norms Maintain detailed records of all bonded goods, carriers, and clearance documentation. Coordinate audits and inspections with Customs authorities to maintain license integrity and compliance. Oversee end-to-end bonded warehouse operations: goods receipt, secure storage, inventory control, dispatch, and returns. Implement robust SOPs and ensure compliance with the same. Monitor KPIs such as inventory accuracy, turnaround time, duty deferment, and space utilization. Collaborate with freight forwarders, importers/exporters, consultants, and Customs. Maintain high client satisfaction--handle escalations, ensure SLA compliance, and optimize service quality. Identify, pursue, and win new B2B business--importers, exporters, 3PLs, e-commerce players. Develop pricing strategies, service offerings, and marketing plans. Represent the warehouse at industry events and client pitches. Develop and execute a growth strategy for bonded warehousing services across India. Identify and acquire new clients (importers, exporters, 3PLs, e-commerce players, manufacturers). Build strategic partnerships with logistics providers, trade associations, and industry networks. Design competitive pricing models and service packages to attract high-value customers. Represent the company at trade shows, industry forums, and client meetings to enhance visibility and brand positioning. Drive cross-selling of value-added services (e.g., labeling, repacking, kitting) to increase revenue streams. Drive light-value services (e.g., labeling, repacking, kitting) under Customs approval.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

Academic:

Master's degree or equivalent, preferably in business.

Experience & knowledge:

Post-graduate's degree in Supply Chain Management, Business Administration, or related field. 10-15 years of experience in Bonded warehouse operations, Customs compliance. Strong understanding of supply chain processes including order management, logistics, and inventory. Excellent communication, interpersonal, and stakeholder management skills. Bonded warehouse experience is desired. Ability to manage multiple priorities and work cross-functionally in a dynamic environment. Experience supporting new projects or client onboarding is a necessity.

Attribute:

Effective analytical, problem solving, communication, team-leading abilities. Professionalism and persuasive presentation skills with the ability to grasp and communicate complex value propositions.

The Company

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FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

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People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

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We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

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We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.


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