Job Description

A Customer Service Representative has a crucial responsibility to deliver timely, accurate and professional customer service to all our clients. This vital position requires an action-oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates communicate with customers primarily through phone calls and utilize a variety of software tools to come up with effective solutions in a quickly manner.Requirement: Mandatory:Educational Qualification - 3 Years Graduate (Any stream)Shift - Rotational/NightExperience - 2 years in any International US Process (Customer Support)Notice Period - Immediate Joiners/ Should be available within 10-15 daysCommunication Skills - Excellent Communication in EnglishLocation - Kolkata (On-site)Working days - 5 days WFO, 2 days Consecutive Off (Offs can be on week days, depends on Roster system):CSR are responsible for communicating with customers, establishing and resolving customers\' concerns, and assisting in general customer service duties internally and externally related to their freight forwarders\' needs.Customer Focus :- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solutions- Flexible with the working schedule.- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.- Ability to approach problems logically and rationally. (ref:updazz.com)

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